lodebit Privacy Policy

lodebit (operating at lodebit.net) is the Data Controller responsible for the personal data you provide when using the lodebit platform. As Data Controller, lodebit determines the purposes and means of processing your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

lodebit operates under a PAGCOR licence, which imposes additional obligations regarding the collection, retention, and disclosure of player data to regulatory and law enforcement bodies in the Philippines. These regulatory obligations take precedence over player data deletion requests where the two are in conflict.

lodebit collects only the personal data that is necessary to operate the platform, comply with PAGCOR and Philippine AML regulations, and deliver a high-quality gaming experience to Filipino players. The categories of data we collect are described in the table below:

lodebit collects personal data through the following means:

• Directly from you — when you register your lodebit account, complete KYC verification, make a deposit or withdrawal request, contact our support team, submit a self-exclusion or responsible gaming request, or update your account profile.
• Automatically during platform use — through server logs, session cookies, and analytics tools that record your IP address, device characteristics, pages visited, games played, and interaction patterns whenever you access lodebit.net.
• From third-party KYC and identity verification providers — lodebit works with licensed KYC service providers to cross-reference your submitted identity documents against Philippine government databases and international watchlists as required by PAGCOR and AMLC regulations.
• From payment processors — GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard may provide lodebit with transaction confirmation data and, where legally required, additional account-holder information to facilitate payment processing and fraud prevention.
• From PAGCOR and Philippine regulatory databases — lodebit may receive information about players who are subject to self-exclusion orders, regulatory investigations, or gaming restrictions registered with PAGCOR.

lodebit processes your personal data only where a lawful basis exists under RA 10173. The following table sets out the primary purposes of our data processing activities and the corresponding legal bases:

lodebit does not sell, rent, or trade your personal data. We share your data only with the categories of recipients listed below, and only to the extent strictly necessary for the stated purpose:

• PAGCOR and Philippine Government Authorities: lodebit is legally obligated to submit player data, gaming activity reports, and suspicious transaction reports to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine law enforcement or regulatory bodies as directed by applicable law.
• KYC and Identity Verification Providers: lodebit shares identity documents and personal details with licensed third-party KYC providers for the sole purpose of verifying your identity and age as required under PAGCOR licensing conditions. These providers are contractually bound to process your data only for this purpose and in compliance with RA 10173.
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and their respective processing networks receive only the data necessary to execute your deposit or withdrawal transaction in Philippine Peso.
• Technology and Infrastructure Providers: lodebit uses cloud infrastructure, cybersecurity, and platform monitoring services provided by vetted third-party technology vendors. These vendors process data only on lodebit's instructions and are bound by data processing agreements compliant with RA 10173.
• Game Content Providers: Licensed casino game providers (e.g., slot, bingo, and live casino software vendors) may receive limited technical session data necessary for game delivery and RNG certification auditing. They do not receive your financial or identity data.
• Legal and Professional Advisers: lodebit may share data with its lawyers, auditors, and compliance consultants under strict confidentiality obligations where necessary to obtain professional advice or manage legal proceedings.

lodebit retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The applicable retention periods are:

• Account and KYC records: Retained for a minimum of 5 years following account closure, as mandated by PAGCOR licensing conditions and the Anti-Money Laundering Act of 2001 (RA 9160, as amended).
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLC record-keeping requirements.
• Gaming activity logs: Retained for 3 years following the relevant gaming session, or longer where required by an active PAGCOR audit or legal proceeding.
• Support and correspondence records: Retained for 3 years following the close of each support interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of your account and for 1 year following account closure or withdrawal of consent, whichever is later.
• Self-exclusion records: Retained indefinitely where a permanent self-exclusion is in place, to prevent re-registration in violation of the exclusion order.

Upon expiry of the applicable retention period, lodebit will securely delete or anonymise your personal data such that you can no longer be identified from the retained records.

lodebit uses cookies and similar web tracking technologies to operate the platform, maintain your login session, detect fraud, and understand how Filipino players interact with the site. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These are essential for the lodebit platform to function. They maintain your login session, store your currency and language preferences (PHP / English), and enable secure account access. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your platform preferences — such as your preferred game categories (slots, bingo, sportsbook) and responsible gaming settings — across sessions so you do not need to re-enter them on each visit.
• Analytics Cookies: lodebit uses privacy-respecting analytics tools to understand aggregate platform usage patterns, measure page performance, and identify areas for improvement. Analytics data is processed in aggregated, anonymised form and is not linked to your individual account profile.
• Security Cookies: These cookies help lodebit detect and prevent fraudulent login attempts, bot activity, and multi-account abuse by establishing a secure device fingerprint associated with your registered lodebit account.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the lodebit platform. For detailed cookie management instructions specific to your browser, consult your browser's help documentation.

lodebit implements a layered, defence-in-depth security programme to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Encryption: All data transmitted between your device and lodebit.net is protected by TLS 1.3. Stored sensitive data — including identity documents, financial account details, and password hashes — is encrypted using AES-256.
• Access Controls: Access to lodebit production systems and player data is restricted to authorised personnel only, governed by role-based access control (RBAC) and the principle of least privilege. All privileged access is logged and audited.
• Two-Factor Authentication (2FA): lodebit strongly recommends enabling 2FA on your account via your registered Philippine mobile number. 2FA significantly reduces the risk of unauthorised account access even if your password is compromised.
• Vulnerability Management: lodebit conducts regular penetration testing and vulnerability assessments of the platform. Critical vulnerabilities are remediated within 24 hours of discovery.
• Incident Response: lodebit maintains a documented incident response plan. In the event of a personal data breach, lodebit will notify affected Players and the National Privacy Commission within 72 hours of breach discovery, in accordance with NPC Circular 16-03.
• Vendor Security: All third-party vendors who process lodebit player data are subject to security due diligence assessments and are required to maintain security standards consistent with lodebit's own policies as a condition of their engagement.

While lodebit takes every reasonable technical and organisational measure to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your lodebit account credentials confidential and for using a secure, private network when accessing lodebit.net.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by lodebit:

• Right to be Informed: You have the right to know whether lodebit processes your personal data, the purposes for which it is processed, and the categories of data involved. This Privacy Policy fulfils that obligation.
• Right of Access: You may request a copy of the personal data lodebit holds about you at any time. lodebit will provide a structured, machine-readable summary of your data within 15 business days of receiving a verified request.
• Right to Rectification: If any personal data lodebit holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., contact details) may be made directly via your lodebit account settings.
• Right to Erasure: You may request that lodebit delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that lodebit may be unable to fulfil erasure requests where retention is required by PAGCOR licensing conditions or Philippine AML law.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on lodebit's legitimate interests, subject to lodebit demonstrating compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request that lodebit provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe lodebit has processed your personal data in violation of RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The lodebit platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online gambling in the Philippines. lodebit does not knowingly collect personal data from individuals below the age of 21.

During registration, lodebit requires all players to confirm they are 21 years of age or older and to submit government-issued photo identification for age verification. Any account found to belong to a person under 21 years of age will be immediately closed and all funds will be forfeited in accordance with lodebit's Terms & Conditions and PAGCOR requirements.

If you believe that a minor has accessed lodebit or provided personal data to lodebit, please contact our support team immediately at [email protected]. lodebit will investigate and, where confirmed, promptly delete all data associated with the minor's account.

lodebit's primary data processing infrastructure is located within the Philippines. However, some of lodebit's technology service providers — including cloud infrastructure, cybersecurity, and analytics vendors — may operate servers or processing facilities in other jurisdictions.

Where personal data is transferred outside the Philippines, lodebit ensures that appropriate safeguards are in place to protect that data to a standard equivalent to RA 10173 requirements. These safeguards include:

• Contractual clauses in agreements with overseas vendors that impose RA 10173-equivalent data protection obligations.
• Transfer only to jurisdictions that the NPC has determined provide adequate data protection, or where the vendor is subject to a recognised international data protection framework.
• Data minimisation — only the minimum data necessary for the vendor's specific function is transferred cross-border.

lodebit does not transfer your personal data to overseas entities for marketing, profiling, or data brokerage purposes under any circumstances.

lodebit reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, the lodebit platform, applicable Philippine law, or NPC regulatory guidance. The current version of this Privacy Policy, along with the effective date, is always available at lodebit.net/privacy-policy.

Where changes to this Privacy Policy are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — lodebit will notify registered players via email to their registered address or via a prominent notice displayed upon next login, at least 14 days before the changes take effect.

Your continued use of the lodebit platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with an updated Privacy Policy, you may request account closure in accordance with Section 13 of lodebit's Terms & Conditions.

lodebit is committed to resolving privacy concerns promptly and transparently. If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or believe that lodebit has handled your personal data in a manner inconsistent with RA 10173, please contact the lodebit Data Protection Officer:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Subject Request")
• Live Chat: Available 24/7 via the lodebit platform — average response time under 2 minutes
• Response Time: All privacy-related enquiries are acknowledged within 72 hours and resolved within 15 business days

If your concern is not resolved to your satisfaction after contacting lodebit, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines via the NPC's official complaint channels at privacy.gov.ph.